| 1. Return Policy and Conditions
LCDScreens USA offers a 150-day money back guarantee from the original ship date for Laptop display. After 90 days, only the manufacturer's warranty applies and no returns will be accepted.
Should the customer experience a DOA or manufacturer defect within the warranty period, the customer must contact Lcd Screens USA. A RETURN AUTHORIZATION NUMBER (RA#) must be obtained and is required for ALL returns. We reserve the right to charge a 15% restocking fee on returns. Laptop display in question must be returned within 15 calendar days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable.
We reserve the right to return any merchandise without a valid RA# to the customer or to prorate the credit. All returns must be the exact Laptop display purchased and must include all original manufacturer and serial number labeling or bar code intact. Lcd Screens USA inspects all returns and reserves the right to return merchandise that does not meet the criteria.
2. Payment
Lcd Screens USA accepts Credit Cards (MasterCard and Visa),PayPal payments, U.S.Certified Cheques, Purchase Orders and Money Order.
3. Shipping
Lcd Screens USA offers various shipping options for Domestic (U.S.) destinations:
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- Standard: $10.95
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- Two Days: $18.95
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- Next Day: $29.95
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| For 2 Items |
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- Standard: $15.95
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- Two Days: $23.95
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- Next Day: $34.95
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Note: Shipping charges may vary for some US States.
Items are typically shipped the same day, if purchased before 7:00 pm EST. Laptop screens purchased on weekends, holidays or any time after the times above, will be shipped the following business day.
4. Dead Pixels
A dead pixel is a defective sub-pixel within the LCD screen. Often times they show up as red, white, green or blue dots on the screen that don't change color. Industry standards allow two (2) dead pixels on a display. If three (3) or more appear on the screen while under the warranty period, Lcd Screens USA will replace the screen.
5. Compatibility
Laptop makers may use many different screens when manufacturing Laptops. One Laptop may have a Chi Mei screen in it and another Laptop of the same model may have a Chunghwa screen in it. There is no difference between the two screens other than who manufactured it. The screens are compatible and will function the exact same.
6. Your Privacy
We understand our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement. Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us.
We collect information to:
- Rapidly and accurately fulfill your order.
- Improve your shopping experience.
Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience.
During the order process and while creating an Account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
To process your order, we require you supply us with your correct billing, shipping and contact information.
The transfer of this information is secure and cannot be received or read by others.
Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our shipper).
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